Shipping, Returns, and the Hidden Costs of Distance
Higher transport costs ripple into shipping fees and longer delivery windows, especially for bulky goods. Many retailers offset with regional fulfillment and pickup options. Transparent ETAs reduce anxiety, preventing abandoned carts fueled by uncertainty, surprise surcharges, and timing mismatches.
Shipping, Returns, and the Hidden Costs of Distance
Free returns once felt limitless; now restocking fees, shorter windows, and pay-for-labels appear. One indie apparel brand we follow shared how rising reverse logistics costs forced exchanges over refunds, keeping margins alive without alienating loyal customers who needed flexibility.